Ed Catania

Thank you so much for sending the Matson crew out. They were knowledgeable and great to work with. The team you sent out was Jacob & Pete.

Lilia Guzman

LVN Clinical Manager

I was in dire need of assistance today regarding our business account and Shannon was incredibly kind and helpful. I appreciate the time you took to assist with all the technicalities that I needed to adjust on our account. You were so patient in helping me establish my app and help me run it properly. Thank you, Shannon! It means so much to still have someone care about the customer experience. You made my day by taking this worry away! Blessings to you! Your supervisor’s deserve to know how great you are!

Vinod and Suman Bansal

Jerry from Matson Alarm came to our house for the installation of sensors and glass break sensors on 10/25/23. He checked all the previously installed sensors in our home and made sure that all were working. He also installed four glass breakers exactly where these were needed. We were very pleased with his work and felt very satisfied with his service. We want to let the leadership at Matson know Jerry makes the customer satisfaction his priority. Thank you.

Lyndsey Meyers

CJ has been caring and helpful! He was so good about doing his absolute best to keep my family and myself safe; even after hours along with suggestions for other protective measures! Great job CJ.

Diana & Richard Rowe

Tech Jacinto walked us through some problems we were having with two of the doors and helped us understand the technical side of it. We’re very grateful to have talked to him. He was very professional, patient, kind, very helpful and just wonderful. We’re very thankful to Jacinto for going above and beyond, and for the great service MATSON ALARM has provided us over the years.

Donald

Very positive experience with all whom I contacted. Have been using Matson for over 40 years and wouldn’t ever consider anyone else.

Misty Vasquez

Corcoran Irrigation District

They are a great company and we have not had any issues with them. Their staff are always nice and so helpful. Our system works great as well.

Rodrigo Rodriguez

Golden Charter Academy

Every tech we get on-site shows professionalism and knowledge. Thank you all.

Matthew Tamberi

Thanks to both Michaels for coming out and getting my home secure, as well as Jennifer for being such a help getting everything activated and getting the total connect app activated for me so quickly! Amazing service; thank you for being the reliable company we trust with our safety!

Cheryl Dowell

BAR Headquarters

Israel was a wonderful technician. He was able to evaluate the issue(s) and fix it immediately. He always let me or the building engineer, Pedro, know where he was with the project or if situations were coming up.

Shawn Nekola

AstroTurf Corporation

Tech that came out knew his business and fixed our issue quickly, and he’s a pleasure to work with.

Bill Mayer

Great tech, great service.

Michael Hernandez

The guys that came to my house were very nice and very professional.

Kathy Martinez

Rick was very helpful and checked our system thoroughly.

Stuart Canby

Hedgerow House Antiques & Gifts

I’m writing to give praise to your technician Jimmy. I have an old house that my business is located in, presenting assorted problems. Jimmy dove in and was extremely helpful & courteous to me during his service call and subsequently when he returned to install my new alarm unit. A more courteous, knowledgeable gentleman would be hard to find. Coming from a family that has ran a successful business for 100 years, I can’t stress the importance of your employees. Jimmy is a wonderful representation of your business, as is Shirley Fay.

John Avila

The tech they sent out was very knowledgeable and took care of the issue I was having with in 5 minutes, and also showed me what to do next time this happens again! I was very happy with his service!

Louise Autentrieb

Your company is 1st rate. Miguel was amazing. He was patient and informative and helpful. Your company is by far the best company for alarms and also cameras.

Giorgio Diangelo

Loyd’s Liberty Homes

I am grateful for the service we receive from Matson Alarm. I have the pleasure of working with almost all of the employees at Matson. They are professional, caring and most of all they meet all of our needs related to life and safety and security.

Darlene MacDonald

Jose was on time, and knowledgeable. Respectful, and knew his job. I would absolutely recommend Matson Alarm.

Paula

Jacob completed the installation of the three new keypads, and I think you should know that he was very conscientious, congenial, professional, and competent. A valuable representative for Matson Alarm. It’s rare to encounter individuals with his expertise and work ethic. Thank you for your attention and resolution to the alarm problem.

Bobbie Wise

Really good service from the man (Joey) who took our call and setting up the appointment. Nick the service man was right on time, Checked our units and talked with Frank and they decided it was the water level coming in from City that was causing the alert. Good service, thank you.

Romy Gill

I had the pleasure of working with Shannon McGowan from Matson Alarm Company, and I couldn’t be happier with the level of service he provided. Shannon’s professionalism, expertise, and dedication were truly outstanding. He took the time to understand our security needs and provided us with a tailored solution.

Throughout the process, Shannon’s communication was clear and prompt, making the entire experience smooth and stress-free. His attention to detail and commitment to ensuring our home was secure gave us peace of mind.

I highly recommend Shannon and Matson Alarm Company for their exceptional customer service and top-notch security solutions. Thank you, Shannon, for going above and beyond to protect our home and family.

Ronnie Sims

I would definitely recommend Matson. I have been with them since 1996/1997. I was extremely impressed with Glen at Matson Alarm. Glen showed me how to operate and monitor my new camera system.

Matt

Jason did a great job installing my new panel and fixing some existing unexpected problems. He worked late into the evening so I wouldn’t be left with out a functional my alarm. He even crawled into my attic at the end of the day in the summer and loved every minute of it. Very grateful for the excellent service.

Roxanne

St. James Episcopal Cathedral

Service tech was great, explained what was done. Issues seem to be resolved .

Ron

S C Investments

Good service and staff.

Steve Ochoa

Crescent View West

Good communication, on time and professional service. report provided in a timely manner.

Joan & Stuart Collins

We’re so excited to be joining the Matson Alarm family. We enjoyed talking to Shirley F. who helped us get everything we needed, and Mario, our installer, did an outstanding job. He was very efficient and cleaned as he went along. He explained the touch/key pad and we’re ready to go. Thank You Matson, we look forward to being part of the family.

Jeanne Kopshever

Always glad to see Mike. He’s friendly, knowledgeable and on time!!

Charles Barefield Sr

Pablo is always a professional and very pleasant. He is teaching Anthony to be that kind of employee. Pablo is an asset to your company.

Lyn Morrisseau

Whitehurst Sullivan Burns & Blair Funeral Home

Always easy to work with and very helpful.

Kelly

First Street Church

I wanted to mention the excellent technical support that I received today during a phone call with Shannon of your company. He was very knowledgeable, professional, patient and polite. Thank you for employing such a worthy individual.

Yuliana

Haron Motor Sales

Service was great, all our issues were solved.

Melissa

The service tech was on time and he fixed the doorbell camera, which is what I needed. The camera goes offline every so often so the tech saw it was an older model, so he said we needed a newer, more modern one. Put it on and got it up and running within 45 minutes to an hour. Very pleasant gentleman. Thank you.

Jim Cavallero

Britz Farming Burrel Ranch Solar Array

I had to call to inquire the tech’s arrival time since it he was delayed at his prior appointment, but the office was good at updating me with the new times. The tech contacted me as he was enroute to find the location more easily since it was out in a field. he was able to find the issue and made the repairs.

Lisa Kayser-Grant

Executive Secretary, Merced/Mariposa Teachers UniServ
and Service Center Councils

I would like to share my appreciation for Shanel, an employee of yours who called today to follow up on a billing issue I contacted your company about a few days ago.

Shanel researched the issue and made arrangements with management to have it corrected. She further investigated an open equipment sales matter for which we have been waiting over a month to be contacted, elevating it to the attention of the appropriate salesperson so we can move forward. In addition, she assisted with changing our autopay banking arrangement. All of this in one phone call. I appreciate her professionalism in calling me back so I didn’t have to make a follow-up call.

Shanel is courteous, efficient, and professional. If I may say so, I hope she is compensated commensurate with her worth to your company.

Christy McNeil

Just had a wonderful call with Shannon who helped me with a slow app. Shannon was patient, clear, kind, and friendly throughout our call.

Keldan Chick

Riverstone Community Association

I am reaching out to let you know that Shannon was extremely helpful today getting our call log for our alarm corrected. He was calm, pleasant and reiterated everything with me so that I know what I wanted was being done. Thank you so much for your help!

Loretta McCarney

Community Action Partnership of San Luis Obispo

I just got off the phone with Israel. He spent 45 minutes with me sorting out three of our accounts. He was very patient, knowledgeable and kind and was able to answer all of my questions. I am grateful I had his help in solving my inquiries, and I believe he deserves a raise.